Shipping
In most cases, orders are shipped within 4-7 business days.
Preorder items generally take 15-30 business days for order processing and production.
Please refer to individual product details for estimated shipping dates.
If you are placing an international order, we are unable to guarantee the timeliness of arrival of your package, although orders arrive in 2-4 weeks in most cases. There may also be duty payments required at the time your package arrives, we are not responsible for the additional costs incurred on international orders.
Shipping and delivery dates are not guaranteed unless specified.
Due to COVID-19 and the current logistical issues that are currently occurring throughout the United States, shipments are subject to delay. Please contact us at [email protected] if you have any questions regarding your order’s shipping status.
Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier, delivery is beyond our control. Check with your neighbors and contact your local post office for a GPS location of where and when the package was dropped off.
INTERNATIONAL SHIPPING NOTICE: Due to the Canadian Union of Postal Workers strike, shipments to Canada may be delayed.
Learn more at canadapost.ca/negotiations
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or incomplete please email us at [email protected].
If damaged, please provide evidence of the damage in your email and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.
If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock we will submit a refund for that item or can send a replacement item of equal value at your request.
We are not responsible for damages to merchandise once the item has been washed or worn.
Additional Info
If you have any additional questions that are not covered above, please email [email protected] and we will be happy to assist you.
If your question or concern is regarding an order you have recently placed, please provide your order confirmation number in your email.