Returns
Returns will only be accepted within 30 days from receipt. We are unable to accommodate any requests outside of this timeframe.
For custom products or designs, all sales are final.
We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.
All items must be returned in their original condition and must not be washed, worn, or altered. Please reach out to [email protected] for correct address to return merchandise.
Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip will delay processing of your return.
The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or incomplete please email us at [email protected].
If damaged, please provide evidence of the damage in your email and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.
If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock we will submit a refund for that item or can send a replacement item of equal value at your request.
We are not responsible for damages to merchandise once the item has been washed or worn.